Return Policy

Last updated: 22 August 2026

We want our customers to be satisfied with their purchases. If you receive an item that is defective, damaged, incorrect, or otherwise eligible for return, please contact us so that we can assist you.

1. Return Period

Customers may request a return within 7 days of receiving their order, subject to the conditions below.

Items returned due to a change of mind must be:

  • Unused and in their original condition.

  • In the original packaging where applicable.

  • Complete with all accessories, manuals, tags, and components.

  • Free from damage, modifications, or signs of misuse.

  • Accompanied by proof of purchase or the original order number.

2. Damaged or Defective Equipment

If your equipment arrives damaged or is found to have a manufacturing defect, please contact us as soon as possible.

Please provide:

  • Your order number.

  • A description of the problem.

  • Photographs or video showing the issue where appropriate.

  • Photographs of the packaging if the item was damaged during delivery.

We may request that the item be returned for inspection before a refund, replacement, or other remedy is provided.

3. Incorrect Items

If we send you an item that differs from the item ordered, please contact us before using the product.

Once the error has been confirmed, we will arrange an appropriate replacement or refund.

4. Change-of-Mind Returns

Change-of-mind returns may be accepted at our discretion where the item is unused, undamaged, complete, and suitable for resale.

The customer may be responsible for return shipping costs for change-of-mind returns.

Products that have been used, installed, modified, damaged, or otherwise altered may not qualify for a change-of-mind return.

5. Safety-Critical Equipment

For safety reasons, certain equipment and accessories may be subject to additional inspection before a return, exchange, or refund is approved.

Customers must not attempt to modify, repair, disassemble, or alter equipment before returning it, as this may affect the assessment of a defect or warranty claim.

If you believe a product is unsafe or defective, discontinue use and contact us for assistance.

6. Non-Returnable Products

Certain products may not be eligible for return due to their nature, safety requirements, hygiene considerations, legal restrictions, or applicable supplier policies.

These may include:

  • Used or installed equipment.

  • Products that have been modified or altered.

  • Products damaged through misuse, improper installation, or neglect.

  • Personal protective equipment that has been used where hygiene requirements prevent resale.

  • Consumable products once opened or used.

  • Products that are legally restricted from being returned or resold.

  • Special-order or customised products, unless defective.

Where a product has specific return restrictions, these will be communicated before or at the time of purchase where applicable.

7. Refunds

Once a returned product has been received and inspected, we will notify you whether the return has been approved.

If approved, the refund will generally be processed using the original payment method.

The time taken for the refund to appear in your account may depend on your bank or payment provider.

8. Exchanges

Eligible products may be exchanged where the requested replacement is available.

If the replacement product is unavailable, we may offer a refund or another appropriate solution.

9. Return Shipping

Where an item is returned because it is defective, damaged upon arrival, or incorrectly supplied, we will determine the appropriate return-shipping arrangement.

For approved change-of-mind returns, the customer may be responsible for return shipping costs.

10. Legal Compliance

Because our products may be subject to safety requirements and applicable laws and regulations, certain products may have specific purchasing, shipping, return, or resale restrictions.

Nothing in this policy is intended to exclude or limit any rights or remedies that customers have under applicable consumer-protection legislation.

11. How to Request a Return

To request a return, please contact us with:

Order number:
Product name:
Reason for return:
Description of the issue:
Photographs/video where applicable:

Please do not return any product until we have provided you with return instructions.

12. Contact Us

For return or refund enquiries, please contact:

Business Name: PrecisionX
Email: admin@precisionxshooting.com
Website: Precisionxshooting.com

We reserve the right to inspect returned products to determine whether they meet the requirements of this policy.